NOXTI Knowledge Base How to work in the system: from order to shipment
331 guides. Guides to the OMS, WMS, and PIM: orders, warehouse and terminal, returns, integrations, reports, and configuration.
Getting started
From signing in to your first order.
Getting started
Dashboard
System navigation
My account and security
- My account — five tabs and what each contains
- Profile — details, photo, and interface language
- Changing your own password — requirements and when confirmation is needed
- Two-factor authentication (2FA) — enabling it, backup codes, and disabling it
- Sessions and devices — who is logged into your account
- API keys — your personal tokens
- My companies — active company and switching context
- Preferences — appearance, time zone, and scanner settings
- Notifications — the bell, email, and “Do not disturb” mode
Sales
Orders, customers, and wholesale sales.
Sales
Orders
- Order list — what you see on screen
- Search, filters, and saved views
- Order details — small actions you might miss
- New order — enter it manually
- New order from a file — Excel, XML, CSV
- Order details screen
- Add an invoice or document to an order
- Order priority — five levels and what they affect
- Physical shortage on an order line
- Order approval
- Cancel an order and resume fulfillment
- Order statuses and how to change them
- Editing order items
- Bulk actions on the order list
- AI verification of order data
- Customer order page
Customers
- Customer list
- Filtering customers
- Adding and editing a customer — two side effects
- Customer card — what the statistics tell you
- Deleting customers
- Masking customer data — who can see what
- Business verification — VIES, VAT whitelist, and GUS REGON
- Customer duplicates — why the same person may appear twice
- Customer export — scope, columns, and the filter trap
Catalog
Products, categories, attributes, and prices.
Catalog
Products
Categories
Attributes
Catalogs
Documents
Invoices, receipts, dispatch notes, and other printouts.
Documents
- Documents module — list, filters, and bulk actions
- MM shortages — when Subiekt does not have enough goods for an MM document
- Document types — 46 ready-made types and what each configures
- Document numbering and series
- Creating a document and adding its items
- Document statuses and what blocks editing
- Documents and warehouse stock
- Corrections, fulfillment, merging, and conversion
- Printing, importing, and exporting documents
- Documents — refusals and common questions
Warehouse and logistics
Terminal work and warehouse processes.
Warehouse and logistics
Warehouse terminal
- First time using the terminal
- Install the terminal as an app on a handheld
- Eleven terminal functions and how to switch between them
- What the terminal accepts when scanning
- Sounds and voice — what each signal means
- Interrupting work — what remains when you leave
- Weak connection and no network
- F1–F7 keys and the settings drawer
WMS queue
- What a queue is and what it contains
- How orders get into a queue
- Why an order was not added to the queue
- The three queue types and how they differ
- Queue priority — where it comes from and how it affects cart assignment
- Who gets which queue
- A cart reserves a queue — one cart, one queue
- What happens when a queue is finished
Picking
Sorting
- Before sorting starts
- Basket or shelf — the order type decides
- Two scans or one — the remembered basket
- “1/5” and kilograms — both describe the order, not the item in your hand
- What blocks a placement and what is only a warning
- Automatic and skipped sorting
- Goods that are not in the queue — orphaned items and excess stock
- Two operators at one sorting station
Packing
- Before packing starts — four conditions
- Three flows — what to expect after scanning a basket
- Quantity calculator — when scanning asks “how many?”
- Basket, cart shelf, cart — what you can scan
- Scanning the shipping label completes the order
- Photos and video from the packing station
- Interrupt, resume, and abandon packing
- Information, warning, free gift, and leaflet on the packing list
- Multiple packers — one large B2B order at a time
- Quick packing without a label
Transport and transfers
Replenishment
- Replenishment — what it is and how it works
- Where replenishment tasks come from
- Replenishment sessions — create, assign, archive
- Replenishment on the terminal — how work flows
- No stock on the shelf during replenishment
- Why the system rejects this destination shelf
- Replenishment dashboard — what the manager sees
- Replenishment — terminal messages
- Replenishment settings — thresholds, ABC classes, and scanner policy
Receiving
Returns
- Returns — what the module contains
- Return statuses, groups, and transitions
- Return scanning — find or create a return
- Ramp — return baskets and batch scan on receipt
- Return details — item grading and the readiness gate
- Flags on return items
- Returns list — tiles, filters, and bulk actions
- Return putaway — this is when goods enter stock
- Goods without an ERP credit note — returned items on shelves before the ERP is updated
- Shipping to a parcel for repair or a manufacturer — packing, dispatch and return
- Return transfers — routes to another warehouse (such as Defects), a workshop, or a manufacturer
- Close a return, mark it problematic, and set its Customer Service status
- Refunds — when money is returned to the customer
- Consolidated and bulk returns — ZRS cartons, AY parcels, and warehouse parcels
- Returns analytics — how to read the report
Inventory count
- How stocktaking works — five steps
- Operator — four ways to start working
- Operator — counting step by step
- Operator — finishing and limits of the role
- Counting freezes a shelf
- Six ways to assign a count
- Office decision — four buttons and one pitfall
- Which documents are created and which one changes stock
- Where counting rules come from
Locations and warehouses
- Locations — code, warehouse, and structure
- Location types — six switches, not a closed list
- Creating locations — individually, in batches, or as carts
- Disable locations instead of deleting them
- The “Needs checking” flag — a freeze, not a note
- Carts, baskets, and worker locations
- Zones, access types, capacity profiles, and subtypes
- Warehouse traversal order
- Location list — filters, bulk actions, and contents preview
Shipment tracking
- Tracking — what it is and what it consists of
- Shipment list — columns, filters, and what you cannot do there
- Shipment statuses — nine stages and why you see four
- Where statuses come from — polling carriers
- Shipment on the order card — full history and actions
- Document tracking — files attached to orders
- Status dictionaries — external, internal, and mapping
- Tracking permissions — the trap of two separate grants
Integrations
Sales channels, carriers, and synchronization.
Integrations
Marketplace offers
- Marketplace offer — our local mirror of a listing
- Listings screen — four tabs
- Linking a listing to a product — without it, nothing gets sent
- Offer actions — download, quick sync, refresh
- Offer exclusions — stock rules per product and channel
- Changes and alerts — outbound queue and stock discrepancies
- Listing products on Allegro — one offer, four markets
- GPSR when listing offers — manufacturer, responsible person, company details
- VAT rate when listing — separately for each country
- Offer title and description in the market language
- Check an offer before listing
- Parameters with value lists — custom values and dependent lists
- Schedule a listing and set its end date
- Listing on Empik — product card, moderation, variants
- V2 Product Listing — map from the category down
- Google Shopping product feed — settings and fields
Sales channels
- Sales channel — integration, connection, and setting
- Integrations list — my connections and the available catalog
- Connection configuration — steps and key settings
- Mappings — warehouses, carriers, price lists, categories
- Marketplace order statuses — mapping in both directions
- Connected marketplaces and what each one cannot do
- Amazon — how to connect it and what the connector does
- AboutYou — how to connect it and what the connector does
- Switches that stop an entire channel
- Wygodne Zwroty — customer return requests before the parcel arrives
- Sublinker — connect Subiekt through SubConnect
Carriers
Synchronization
Reports and dashboards
Sales, logistics, and team analytics.
Reports and dashboards
Logistics
Tools
Tickets, automations, and assistant.
Tools
Tickets
Workflow and automations
- Automations — WHEN, IF, THEN
- Events — what starts a rule
- Workflow conditions — every listed condition must be met
- Actions — what a rule can do
- Create and organize rules
- Custom events — manually triggered buttons
- How a rule runs — queue, retries and waiting
- Packing list after packing — print it with a rule
- Execution history — what really happened
- Automation pitfalls
AI assistant
Configuration
Company settings, users, and permissions.
Configuration
User accounts
- Where user accounts live — one screen, five tabs
- User list — cards, columns, and filters
- Adding a user — create an account or add an existing one
- Editing a user — details, activity, and IP restrictions
- Forgotten password and blocked access — what an administrator can and cannot do
- Removing a user — remove them from the company, not their account
- Bulk role assignment — add, replace, or remove
- Live monitor, login history, and activity statistics
Roles and permissions
- Role — what it is and how permissions are calculated
- Creating and editing a role — the two-tab window
- Module permissions — read, write, and create
- Field permissions — individual fields and individual actions
- Company administrator and superadministrator — who bypasses what
- 2FA confirmation when changing permissions
- Permission traps — why granting access sometimes changes nothing
- “Why can’t they see it?” — diagnosing permissions
Companies and warehouses
System settings
Notifications
Advanced
Diagnostic screens: why the system did what it did.
Advanced
- Advanced section — what it is and when to use it
- Scan history — a permanent shipment record
- Flows — the lowest layer of inventory state
- Status entries — what the carrier actually sent
- Execution logs — why an automation did not run
- Event register — raw attendance punches
- Category mapping, resuming Allegro offers, and XML feeds
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