Order details screen

Open order details by clicking a row in the order list.

Step by step

Open an order page

1. Go to Orders → Orders and click a row. The same action is available in the ⋮ menu at the end of the row under View details.
2. The screen switches to the Order details tab with the order number beside its name. The page address ends with # and the order number.
3. This address links directly to that order. Opening it from outside the app goes straight to the order page without passing through the list.
4. Return using the left arrow in the top-left corner of the page (tooltip Back to list (Esc)) or click the Orders tab.

Find information

1. Store and external number — in the header, on the line below the badges, labelled Store: and External:. Click a value to copy it.
2. Dates — on the right of the same line: the marketplace date and the date the order was created in the system. Manually created orders have only the latter.
3. Items, prices and total — the Products section in the left column. Its summary at the bottom shows Discount, Delivery, Total. Delivery cost is read-only here.
4. Notes — four side-by-side fields in Notes.
5. Parcels and tracking numbers — Shipments section.
6. Buyer details — Customer details card in the right column.
7. Addresses — Shipping address and, only if different from delivery, Billing address. If there is no address, the card says No address.
8. Warehouse stage — WMS fulfilment card with Queue: and Status: rows. An order that has not entered any queue shows Not in WMS.
9. Issues — Problems card; the badge beside the title counts unresolved issues.
10. Who changed the status and when — History card. If there are more entries than fit, Show all (N) appears above the timeline, with tooltip Show all statuses (S). Use Show less to collapse it. An empty card says No status changes.
11. AI check results — AI verification history card; an empty one says No AI verifications performed.
12. Additional information — card at the bottom of the left column, visible only with permission to view diagnostic data. Without permission, it does not appear at all.

Cards you are not allowed to read are hidden entirely; there is no “access denied” message. If a colleague can see a section and you cannot, it is probably a permissions issue, not a fault.

Header

The card at the top contains the most important details and all actions: order number, originating store, status, Paid / Unpaid marker, payment method and delivery method. From here you can accept or cancel the order and change its status.

The Previous (←) / Next (→) arrows move to the adjacent order from the list; Back to list returns to the table with its filters preserved.

Sections below

• Products — order items. Add or remove them and edit quantities and prices here. You can remove a line until the warehouse has touched it: nothing has been picked, put in a carton, or shipped. A label created automatically before packing does not block removal — the line also disappears from that label’s parcel, while the label itself remains unchanged with the carrier. A parcel with manually assigned contents, a wholesaler parcel, or a parcel in transit does block removal. If the warehouse has already started, you will see a message that the line cannot be removed. Beside the stock badge on a row, you may see a replenishment task badge. It means stock for this order item is currently being moved to a picking route. Hover over it to see the task number and status, the source and destination, quantity, and whether it was created for this order or another one (Where replenishment tasks come from).
• Notes — internal team notes.
• Shipments — parcels, labels and tracking numbers. Each shipment is a compact row with the courier, step icons, status badge and an action button if needed. Click to expand the parcels (Shipment on the order card — full history and actions). Items shipped by a wholesaler appear under their own External shipments heading.
• Additional information — extra order fields.
• Customer details, Shipping address and Billing address.
• WMS fulfilment — the order’s current WMS stage.
• Problems — issues related to this order.
• History — who changed the status and when.
• AI verification history — results of AI data checks.

Marketplace data

The header shows the current order status in the marketplace and, in its tooltip, when it was last updated from the external system. Clicking the badge does nothing; there is one place to refresh.

Beside Refresh is a cloud button, Refresh from marketplace. Clicking the cloud reloads status, payment, delivery (including addresses) and customer details. It does not touch order items — otherwise it could restore a line someone removed because it was out of stock.

The arrow beside the cloud opens a menu:

• Everything except products — same as clicking the cloud.
• Status / Payment / Delivery / Customer — refresh just one section.
• Products — reloads the items and matches unassigned ones to product records. This can restore deleted lines, so it is a separate action with a warning. The same button is on the Products card beside the Unassigned warning.
• Full marketplace refresh — full reimport, including replacement of items and total. Only users with separate permission can see it.

After a refresh, one message reports what succeeded and, if the address is still incomplete or the marketplace returned a worse address than the saved one, exactly what was retained and why.