Return putaway — this is when goods enter stock

Putaway is when goods from a return physically enter stock. Not before.

return created → graded → COMPLETED  (stock unchanged)
                                  ↓
                   putaway confirmed → stock increases

The module has two separate screens: the Putaway scanner and the To put away list.

Step by step

1. Open Putaway with Alt+3 in the quick action bar. The Putaway scanner opens with the subtitle Scan a location, then item EANs. The cursor is in the only field on screen; locations and EANs are entered in the same field.
2. Check the To put away: N chip. Clicking it opens the To put away list. Return with Putaway scanner.
3. Scan the shelf you are putting goods onto. Until you do, every EAN scan is rejected with Scan the location (shelf) you are putting away to first.
4. Wait for the Shelf active card with Active shelf: {code}. Counters appear above: Stock: {quantity}/{limit} and Can add: {quantity}.
5. Scan product EANs. Each item goes onto the active shelf. Confirmation is a green Put away! card with {name} → {location code}. The session chip shows {ok}/{total} put away, and the To put away count decreases.
6. If the same EAN is waiting in several returns, a Choose item to put away (N) card appears. Click the correct row. That click puts it away immediately; there is no second confirmation.
7. Change shelves by scanning another location code. Nothing else switches the active shelf.
8. Keep scanning; there is no “end session” action or finish button. Once everything is put away, the list says All put away!

Scanning a location that is already full does not switch the shelf. It clears the active one and leaves you without one, with the message Location “{code}” is full ({quantity}/{limit}). Choose another. You must scan another shelf.

What appears in the list

An item is ready when its return decision was marked as adding stock when the return was closed and the item has not yet been put away. This is frozen at the time of closure: changing decision settings later does not add or remove items from the list.

Heading: To put away, subtitle Products after grading — ready to be put away at a location.

Stats: All, Grade A, B, C, D, and Oldest with an age in days. Filters: Grade, Status, Mine only; search by EAN, product, SKU, or return number. Columns: Product, Order, Grade, Return / parcel, Assigned to, Quantity. When empty: All put away!

An item from a wholesale return does not show a return number; instead it says Wholesale parcel with the parcel code. Clicking opens the parcel in Wholesale returns, not the customer return screen. Customer-return items continue to show their return number. See Consolidated and bulk returns — ZRS cartons, AY parcels, and warehouse parcels.

Scanner

Order of operations: location first, then EAN. Scan a location code to start putaway → Scan a product EAN — it will go to the active shelf. Scanning a location code changes the active shelf.

The active shelf appears at the top, with Stock: quantity of capacity and Can add: quantity counters.

• Scanning too quickly: Processing the last scan — please wait. When ready: Ready — you can scan.
• If the same EAN is ready from several returns, the system asks which return it is from. This is an audit record, not a formality.
• Without a selected shelf: Scan the location (shelf) you are putting away to first.

Capacity limits

A rule is a location-code pattern plus maximum item count. Rules are checked from top to bottom; the first match wins. A location matching no pattern has a default limit of 7 units.

At capacity: Location full — choose another, followed by Nearest locations with space and the hint To switch shelves, physically scan the selected location code.

The list itself does not switch the shelf. It is information, not a button.

Suggested alternatives include a reason: physically closest, neighboring rack, or existing stock of this SKU. If putaway itself fills a shelf, the system tells you immediately.

Warehouse-related rejections

• No active receiving warehouse. Set the operator’s active warehouse.
• This location belongs to warehouse “X”, but putaway must go to your active warehouse “Y”. Locations marked as transfer are an exception and can be in another warehouse.
• You do not have access to warehouse “Y”. Ask an administrator to assign it.

Putaway can also be blocked by the return status or a disabled process step.

Different batch on this shelf (warehouse uses Full batch mode). Returned goods are assigned to an unknown batch. If a different batch of this product is already on the shelf and the warehouse does not mix batches, putaway is rejected. Choose another shelf or the returns zone.

Product ownership

If assignment at finalization is enabled in settings, items that add to stock are assigned to the person who processed the return. The putaway module then shows only your own items.

Take over another person’s items

1. Press Take over items in the scanner.
2. In Take over items from employee — subtitle Choose an employee; you will take over all their items not yet put away. Items already put away stay in their history. — select a person. Each entry shows {n} item(s) to put away.
3. Read the Confirm item takeover screen: number of items and returns, From returns: section, and Sample products:. Back returns to employee selection.
4. Press Take over {n} item(s).
5. After confirmation, the items appear in your list and you put them away as usual using the steps above.

• You cannot take over your own items.
• If there is nobody to take items from: No employees with items waiting to be put away.

The purpose is accountability and preventing two warehouse operators from conflicting over the same basket.

Goods awaiting a credit note

In a company that tracks goods without a credit note (the switch under Settings → Returns → General and the marking rules; enabled in our setup), put-away units from a closed return receive the No credit note marker on the shelf they reach. They are already in warehouse stock, but the ERP receives them only after the sales credit note. You do nothing differently: scan the shelf and EAN as usual. The marker clears automatically once the return is settled. Details: Goods without an ERP credit note — returned items on shelves before the ERP is updated.

What putaway does not do

It does not create a goods-received or return document. The movement is posted directly to the stock movement ledger with reason RETURN_RESTOCK (or RETURN_TRANSFER for a transfer location). The MM document for wholesale parcels is a separate paper process — Consolidated and bulk returns — ZRS cartons, AY parcels, and warehouse parcels.