Consolidated and bulk returns — ZRS cartons, AY parcels, and warehouse parcels

Step by step — Zalando ZRS carton

1. Open Returns → Consolidated (Consolidated parcels, subtitle Zalando ZRS + Tradebyte/AboutYou — one list).
2. Scan the SSCC on the green label into Search SSCC / tracking... above the list. Search starts automatically; you do not need to press Enter.
3. The carton usually already exists because its details arrived earlier through Zalando API synchronization. Click its row to open the details.
4. If nothing matches, the Parcel not found dialog appears. Choose Zalando (ZRS) to create an empty carton with that code. If the system finds something similar first, it shows Similar parcel exists: choose Open existing or Create new anyway.
5. In the details, scan the order numbers for the items in the carton one by one, in Scan order_number / external_id of parcel item.... After a successful scan, the system opens the return for that item.
6. Return to the carton and keep scanning until every line is checked off. The Scan column shows what has been processed.
7. Click Confirm parcel and confirm in the dialog: Confirm when complete, or Close anyway if items are missing.
8. Undo a mistake with Reopen, which replaces the previous action.

Step by step — AboutYou parcel

1. Scan its tracking number into the same Search SSCC / tracking... field.
2. If there is no match, choose AboutYou or Tradebyte in Parcel not found. They are different channels; the system does not guess.
3. In the details, open Packliste photos, click Add, and take a photo of the contents list. The first photo is assigned to Page 1 without asking.
4. For each later photo, the system asks Which page is this? Choose Same — Page {n} or New — Page {n} before the file picker opens.
5. Wait for recognition. The OCR chip by the parcel shows its state. Click it in an error state to open OCR — details; Run OCR again starts recognition over.
6. Scan the items as for a ZRS carton. Enter AY Order ID in this field, not an EAN.
7. Fix a line that OCR read incorrectly with the pencil (Correct order ID / EAN) or remove it with the trash icon.
8. Close the parcel with Confirm parcel.

Step by step — bulk parcel

1. Open the Bulk returns tab (visible only when the feature is enabled).
2. Click New parcel. If the search field contains a code, it becomes the parcel identifier. Alternatively, click Import to open the Import warehouse return declaration wizard.
3. Open the parcel. The return without an order is created automatically when you open its details; there is nothing to scan for this.
4. If the contents list is in a file, click Import list (Import list into parcel).
5. Scan EANs in Scan return product EAN.... Each scan is a separate line. An item not on the list receives a red NOT IN ORDER badge and counts as an excess.
6. Track progress in Declaration → reconciliation: Declared, Received, Missing, and Excess chips, with Show missing / Show excess below. Counts change immediately when you scan or remove an item.
7. Assess each item as in an individual return: class, decision, and return reason.
8. Click Confirm parcel. The button is disabled while any item is unassessed; beside it, To complete: N items appears. If everything matches, the parcel closes immediately without a prompt. The Close with discrepancies? dialog appears only when declared items are missing; confirm with Close anyway.
9. After confirmation, items with a warehouse decision go to the To put away list. There they appear as Bulk parcel with the parcel code (for example, Bulk parcel wh-3779a64a…); click to open it.
10. Undo a mistake with Reopen. Items already put on a shelf remain locked; you cannot change their assessment or decision. Correct the rest and confirm again. If MM was already exported, another export will not include parcel edits; correct the quantity in the ERP instead.
11. After confirming the parcel, send the transfer to the ERP: Export MM → Export MM document → choose Source warehouse (where the goods came from, such as the marketplace warehouse) and Destination warehouse (ours) → Generate. The button stays disabled unless both warehouses are set and they are different. The document is not created automatically; remember to generate it. The parcel does not wait for this document; Confirm parcel closes it. If Subiekt does not have all the goods in the source warehouse, MM covers the available stock, the dialog reports how many items were not included, and the rest goes to MM Shortages — MM shortages — when Subiekt does not have enough goods for an MM document.

Zalando ZRS cartons

The carton is identified by the SSCC on the green label. Its Zalando parcel ID and tracking number are saved alongside it.

Contents arrive through Zalando API synchronization. Scan order numbers in the carton. Item columns are Order #, EAN, Quality label, Classification, Scan, Source, Zalando status, and Return.

Actions: Confirm parcel, Reopen. Upload CSV is disabled on the carton; this screen has no file import for ZRS.

AboutYou and Tradebyte parcels

A parcel is identified by its tracking number.

Its contents declaration is loaded by recognizing photos of the contents list (Packliste). Add the photos to the parcel. Starting with the second photo, the system asks Which page is this?, because items are reconciled separately by page. The parcel’s OCR chip shows the recognition status; click Run OCR again to retry.

The OCR correction — unknown EAN dialog, which offers similar lines to correct or the option to add a new line, appears in the return details after you scan an EAN that matches none of the recognized lines. It does not appear on the AY parcel screen; there, correct lines with the Correct order ID / EAN pencil.

Shared parcel-list scanner

Use the single field above the list. A match opens the existing parcel.

• No match — Parcel not found offers Zalando (ZRS), Tradebyte, and AboutYou. The system does not guess the channel.
• Similar code — Similar parcel exists offers Open existing or Create new anyway. This is a soft warning about a possible typo, not a block.
• The search tolerates common scanner mistakes: it confuses zero with O, one with I, and five with S; for a longer code, it also accepts a missing first or last character.

Closing a parcel

• Complete — the Close parcel? dialog says All items have been scanned and The parcel will be closed with status “Completed”. Confirm with Confirm.
• With missing items — Close with discrepancies? says The parcel has unreceived items with the missing count and After confirmation the parcel will have status “With discrepancies” and no more items can be added. Confirm with Close anyway.
• Reopen restores scanning: The parcel will return to open status and you will be able to scan items again.

Bulk returns

A separate tab, visible only when the feature is enabled. Its subtitle is Warehouse receipts / consolidated returns without a document — one list.

A bulk parcel has no order. It is a separate entity that behaves like a consolidated parcel: the parcel itself is open or closed, and its items are assessed and put away as in an individual return. The orderless return used for this is created automatically when parcel details are opened. It is not a customer return: it does not appear in the Returns list, return statistics, or status automations (such as KFS credit notes). Links to it always lead to the bulk parcel.

The return follows the parcel: confirming the parcel closes it, and Reopen opens it again. You cannot close the return or change its status separately from the parcel.

The Data source filter splits the list into Manual (no API/OCR), Declaration import (CSV), and Empty parcel. A bulk parcel with an imported declaration has a Declaration badge in the Document column and belongs to Declaration import (CSV) even if some items were added by scanning.

The Declaration → reconciliation view shows Declared, Received, Missing, and Excess, and lets you show or hide missing and excess items.

List actions: New parcel, Import. Parcel-detail actions: Confirm parcel (then Reopen), Import list, Export MM, and Delete. The status chip in the header switches only between open statuses; only Confirm parcel closes it.

For a parcel with a declared list, that list is the declaration: scanning an item not on it adds excess, not another declared item. A parcel without a list simply shows what you scanned.

Above the items is a List | Table switch. List is for assessing items. Table shows every item in a regular table—Product, EAN, Class, Decision, Reason, Location, Quantity—ready to copy (for example, with a browser table-copy extension). Search filters the table too, and the browser remembers your last choice.

MM document

This creates an MM (stock transfer) document for the ERP to retrieve. The Export MM document dialog has Source warehouse, Destination warehouse, and Generate. Its tooltip states:

MM reaches Subiekt only for stock available in the source warehouse. The rest goes to “MM Shortages”.

• Every received item goes onto the document, regardless of its decision: the goods arrived, so they must be transferred. With Subiekt integration, only items present in the source warehouse in Subiekt are included; the rest waits in the shortages list below. Subsequent ERP handling (disposal or another warehouse) uses separate ERP documents. Lines are grouped by product, not listed one per item.
• The document waits as a draft until the ERP retrieves it, posts the transfer, and returns its number; its status then becomes sent. No one confirms or edits it manually in Noxti.
• The stock level changes when goods are put away (Return putaway — this is when goods enter stock), not when this document is created.
• The Subiekt stock level is checked first when the company has Subiekt integration. MM contains only the quantity in the source warehouse. The remainder stays under MM Shortages at Documents → MM Shortages, source Bulk return (MM shortages — when Subiekt does not have enough goods for an MM document). A product unknown to Subiekt stays there too (“missing in Subiekt”). If there is no stock in the source warehouse, no MM is created and the entire parcel waits in the list.
• After export with shortages: the dialog reports how many items were not included. View MM shortages opens the list filtered to this parcel. Beside Export MM, an MM Shortages: N items chip remains while shortages are open. The MM Shortages tab in the bulk returns list is currently only a link to Documents.
• Subiekt does not block export. If stock cannot be checked—Subiekt does not respond, integration is disabled, the source warehouse has no Subiekt equivalent, or the company has two Subiekt integrations—the export still completes without creating an MM document. The entire parcel waits under MM Shortages with a reason shown in the export dialog:
  • Subiekt did not respond — temporary. Try again shortly; if it keeps happening, tell a manager.
  • Subiekt integration is disabled — enable it or contact a manager if you cannot.
  • Source warehouse is not linked to a warehouse in Subiekt — the warehouse has no Subiekt equivalent; contact a manager.
  • More than one Subiekt integration — not sure which one to query — contact a manager.

After fixing the issue, issue MM again with Issue MM from MM Shortages, or try Export MM again.

• Remaining quantity after the first MM — from the list only. Once an MM document has been created for all or part of the parcel, Export MM is disabled with An MM has already been sent for this parcel — issue the rest from “MM Shortages” under Documents. The adjacent MM Shortages: N items chip links to the list. There, Issue MM checks Subiekt again and creates another MM document for newly available stock. It does not duplicate the first document; the next one contains only the remainder. If everything has entered MM, export is refused with An MM document for this parcel has already been sent to the ERP. A second one would duplicate the transfer. If no document has yet been created (Subiekt did not respond or there was no source stock), Export MM remains available and you can correct the warehouse pair. If the remaining quantity was reconciled manually (below) and no document was created, it says Everything that was missing has already been reconciled manually — there is nothing to issue on MM. Check the warehouse pair before Generate; after the first MM, mistakes must be corrected in the ERP.
• Reconcile shortages. Mark shortages handled manually in Subiekt with Reconcile in MM Shortages (the row’s ⋮ menu). Reconciled items are excluded from future MM documents. Once every shortage is reconciled, the row closes. Use Undo reconciliation to fix a mistake — see MM shortages — when Subiekt does not have enough goods for an MM document.
• Export works only for a confirmed parcel. The list of items to include is saved at the first export; later parcel changes do not change MM. Make corrections in the ERP.

Bulk-parcel status groups are shared with consolidated parcels. A staff member closes a bulk parcel by confirming it, not by creating the MM document.