Undoing a consolidation

A consolidated order can be split back into its component orders.

Step by step

1. Open Orders → Wholesale.
2. Find a row marked as consolidated. The marker is a small layers icon in the icon column on the left; hovering over it displays the Consolidated label. Only these orders can be split.
3. Click the ⋮ icon at the end of the row and choose Undo consolidation (the orange option below the label list).
4. The Undo consolidation window opens. Read it all before clicking anything. The orange warning at the top states what will disappear: Consolidated order #N will be deleted, Labels and shipments will be deleted, and N orders will be restored to the Hurt status.
5. Check the Orders to restore list. These are exactly the orders that will return to the workflow. Below it is Products in consolidation, where you can inspect the contents.
6. If instead you see a red Cannot undo consolidation bar, the reason appears below it (for example, Has parcel tracking numbers or Order picking has started). The confirmation button will be disabled; stop here.
7. Confirm with the red Undo consolidation button at the bottom. Cancel closes the window without making changes.
8. After a successful operation, you will see Consolidation undone successfully, and the source orders return to the list with the Hurt status.

Selecting several rows works differently. If you select more than one consolidated order with the checkboxes, the Undo consolidation (N) button appears in the action bar. It asks in a separate window—Split consolidation for N orders?—and performs the split only after you click Split all. Each group is processed separately, so partial failure is possible. In that case, the summary looks like Split N, failed: #123, #456 and lists the order numbers that remain consolidated. With one row selected, the same button opens the regular details window.

When undoing fails

Not every consolidated order can be split. If processing has already gone too far, the system will refuse and display a message saying the consolidation cannot be undone. This applies when further logistics steps have already been completed for the consolidated order.

The sequence therefore matters: first make sure the shipment contents are correct, then consolidate.