A consolidated order in fulfillment

Step by step

Before consolidating regularly: allow Hurt in queues

1. Go to Settings → Warehouse and open the Queues – general settings tab.
2. Find the Order statuses in queues field, with the description: “Only orders with these statuses can be added to WMS queues. Leaving this empty blocks all orders.”
3. Check whether Hurt is among the selected statuses. If not, add it.
4. Without this, the parent order will not enter a queue, while the source orders have already left the workflow because they moved to the Skonsolidowane status.

Find the parent order in the warehouse

1. The parent order’s store number always has the form CONS-<first source order number>. This is the fastest way to distinguish it from an ordinary order.
2. On the Orders → Wholesale list, identify it by the blue marker with a layers icon and the Consolidated tooltip.
3. The external number is empty: the parent order does not correspond to any single marketplace order.
4. On the regular order list (Orders → Orders), use the WMS filter to check its fulfillment stage: To fulfill, In progress, Sorting, Packing, Packed, Needs review, Delivered, Return. The value Not in WMS means it did not enter any queue; go back to the first step.

Move it through fulfillment

1. The parent order remains in the Hurt status and follows the regular warehouse workflow: queue → picking → sorting → packing (The four fulfillment phases).
2. The fulfilling warehouse is copied from the source line items, item by item. If it was set correctly on the source orders, it will be set on the parent order too; otherwise the same issue will carry over.
3. If a carrier was selected during consolidation, the shipment already exists as one empty parcel with no products. This is normal; products are added to it only during packing (Before packing starts — four conditions).
4. Create a label from the ⋮ menu in the row on the wholesale list: choose Label: <courier integration name>, then click Create label in the Create shipment window. Success is confirmed by the Shipment created successfully notification.
5. As soon as the parcel receives a tracking number, undoing the consolidation is blocked. The undo window will respond with Cannot undo consolidation, with the reason “Has parcel tracking numbers” (Undoing a consolidation).

Do not expect a customer confirmation or ERP documents for the parent order; they are deliberately not sent. They were sent for the source orders already.

Consolidation does not change stock

Consolidation works only at the order level. Nothing is reserved, moved, or deducted from stock.

The goods begin moving only when the parent order follows the regular warehouse workflow: queue → picking → sorting → packing (The four fulfillment phases).

The parent order must enter a queue

The parent order remains in the Hurt status. It will enter a warehouse queue only if Hurt is among the statuses allowed for queueing in warehouse settings.

If Hurt is not allowed, the parent order will never reach picking—while the source orders have already left the workflow because they moved to the Skonsolidowane status.

This is the most common cause of “we consolidated the orders and everything disappeared.” Check queue settings before consolidating regularly (Why an order was not added to the queue).

Some automations deliberately do not run

The parent order is marked as a copy. As a result, it does not trigger the new order event: no ERP documents are sent, no customer confirmations go out, and rules linked to the arrival of a new order do not start (Events — what starts a rule).

This is intentional: notifications and documents were already sent for the source orders. Sending them twice would be an error.

The shipment number is also not pushed to any individual channel—the parent order does not correspond to one marketplace order.

Steps the parent order skips

It is created through a simplified process that skips some of the steps followed by an ordinary order:

• The fulfillment route is not recalculated; the fulfilling warehouse is copied from the source line items.
• Carriers are not selected from mappings; you must specify a carrier when generating the label.

In practice, if the source line items had the correct warehouse set, the parent order will too. If they did not, the parent inherits the same problem.

The shipment starts empty

You can create the shipment during consolidation. In that case, it creates one empty parcel with no products assigned. Products are added to it only during packing (Before packing starts — four conditions).

An empty parcel on a newly consolidated order is therefore normal, not a fault.

Label

Generate a label for the parent order from the row menu on the wholesale list, choosing a carrier. Generating a label blocks undoing the consolidation (Undoing a consolidation).