Wholesale consolidation pitfalls

Step by step

These tips boil down to two habits when working with the wholesale list.

Identify the parent order before selecting anything

1. On Orders → Wholesale, look at the icon column on the left of the row.
2. A parent order has an extra blue marker with a layers icon. Hover over it; the tooltip says Consolidated.
3. Confirm it in the External column: the parent order number starts with CONS- and ends with the first source order number.
4. Select the row and check which button appears. For unconsolidated orders, the count on the blue Consolidate (N) button increases; for a parent order, the orange Undo consolidation (N) count increases. These are two completely different operations in the same toolbar position; the button tells you which one applies.
5. Handle mixed selections separately. A parent order can never enter the consolidation window, but will be included in bulk status changes and undo operations—and neither asks for confirmation.

Check whether the consolidation can be undone

1. Select exactly one parent order and click Undo consolidation (1). You can also open the row’s ⋮ menu and choose Undo consolidation there.
2. The Undo consolidation window opens. Read it before clicking anything; this is the only place where the system shows exactly what will disappear.
3. If the operation is blocked, instead of warnings you will see a red Cannot undo consolidation panel with the reason: “Has parcel tracking numbers,” “Order picking has started,” “Order is being sorted,” “Order is being packed,” “Order has been packed,” “Order has been delivered,” or “Order is in warehouse fulfillment.” The red Undo consolidation button is disabled.
4. If the operation is allowed, the window lists Consolidated order #N will be deleted, Labels and shipments will be deleted, and N orders will be restored to the Hurt status. Below are the sections Consolidated order, Orders to restore (N), and Products in consolidation (N).
5. At the bottom is the question “Are you sure you want to undo the consolidation? This operation cannot be undone.” The red Undo consolidation button is below it. Success is confirmed by the Consolidation undone successfully notification.
6. With two or more parent orders, the window is different. Instead of details for one group, you will see the bulk question Split consolidation for N orders? and a Split all button. The groups are processed one by one, and each can fail independently. The Split N, failed: #123, #456 summary lists the order numbers that remain consolidated.

1. Shipping costs are added together

The parent order’s values are the sum of the source values, including each order’s shipping cost.

Five orders with a 15 PLN shipping charge each result in 75 PLN of shipping cost on one physical shipment. The system does not recalculate this because it does not know the right cost for a consolidated shipment.

If shipping value is included in your accounting, correct it manually on the parent order.

2. Undo permanently deletes the parent order

Undoing consolidation deletes the parent order, its line items, shipments, parcels, and all status history. The source orders return to the Hurt status.

No trace remains after consolidation is undone. There is no record that it ever existed.

There is also no confirmation for bulk undo and no 2FA confirmation.

3. Undo works even while the order is in a queue

Undo is blocked only after fulfillment has started. An order that is already in a queue, but that no one has started processing, can still be undone—and its queue entries silently disappear with the order.

Symptom: the queue “got shorter by itself.” Check whether someone undid a consolidation (Why an order was not added to the queue).

What blocks undo: an assigned shipment tracking number and warehouse fulfillment that has started (Undoing a consolidation).

4. The parent order appears in the same list

The parent order remains in the Hurt status, so it appears in the wholesale list alongside unconsolidated orders. The marker is the only way to distinguish it.

You can select it for another consolidation attempt; the system will refuse only afterward. Pay attention to the marker before selecting.

5. Status names are hard-coded

The module requires statuses with the exact names Hurt and Skonsolidowane. Renaming or deleting either one breaks the entire module (Wholesale orders — a status, not a separate order type).

Statuses are set per company; each company must have both.

6. Consolidation is rejected in four cases

• fewer than two orders;
• any order is not in the Hurt status;
• orders come from different integrations or have no integration;
• any order is already consolidated or is a parent order.

Different customers only trigger a warning, not an error. Consolidation proceeds, and the parent order is assigned to the customer for the selected delivery address. Read this warning carefully when the customers differ.

7. Bulk status changes use forced mode

A status change from the action bar on the wholesale list is sent with force, which skips some checks. Use it deliberately, especially for orders already in fulfillment.

8. The wholesale list is a separate screen

It does not use the shared list mechanism, so its filters, URLs, and pagination behave differently from those on the regular order list (How lists work throughout the system).