Wholesale orders — a status, not a separate order type

Step by step

Check that the module has what it needs

1. Go to Settings → Orders and open the Order statuses tab.
2. In the Name column, look for two entries with exactly these names: Hurt and Skonsolidowane. The comparison is literal: capitalization matters, as does having no trailing space. HURT or Hurt are different statuses to the system.
3. If the Hurt status is missing, you will see it immediately: the Orders → Wholesale screen displays a yellow warning above the table: “Status \"Hurt\" not found. Make sure the status exists in the system.” The table remains empty.
4. No one will warn you in advance if Skonsolidowane is missing. You will find out on the first consolidation attempt: the preview window displays Could not create consolidation without saying what is missing.
5. If either status is missing, create it with the Add status button. Enter the name exactly as shown above.

This is the first thing to check when someone reports that “wholesale isn’t working” after status changes.

Move an order to wholesale

1. Open Orders → Orders and find the orders that should go to wholesale.
2. Select them with the checkboxes, then choose Hurt in the Change status... field on the toolbar. The change happens immediately, without a confirmation dialog; the refreshed count next to the Hurt status in the left rail confirms it.
3. For a single order, open its card and click the status badge in the header (or press T), type Hurt, and select it from the list. The system displays Status changed; if it refuses, it displays Could not change status.
4. An order can also enter wholesale automatically if an automation rule sets this status (Order statuses and how to change them).
5. Check the result on Orders → Wholesale. The order must appear there before you start consolidation.

There is no separate order type

“Hurt” is the name of a status, just like “New” or “Packed.” The wholesale screen simply shows orders with the Hurt status—the same order table, filtered.

An order enters wholesale in the same way it enters any other status: manually, through a bulk action, or through an automation rule (Order statuses and how to change them).

The module’s value lies in consolidation

The key feature is consolidation: several orders with the Hurt status are combined into one parent order, while the source orders move to the Skonsolidowane status (Consolidating wholesale orders).

Why do this? A recipient who places five orders in a week gets one shipment instead of five.

Both statuses must exist

The module depends on two statuses with exact names: Hurt and Skonsolidowane. Statuses are configured per company.

If either is missing or has been renamed, the module stops working: the screen reports the missing status, and a consolidation attempt ends with an error.

This is the first thing to check when someone reports that “wholesale isn’t working” after status changes (Wholesale consolidation pitfalls).

This is different from a master carton

Two mechanisms with similar-sounding names:

The B2B flag is set on the customer card (Adding and editing a customer — two side effects) and has nothing to do with combining orders.

Permissions

The entire module is protected by the Orders permission; there is no separate wholesale permission. Preview requires read access, consolidation requires create access, and undo requires write access.

None of these operations requires 2FA confirmation, even though undoing a consolidation is irreversible (Wholesale consolidation pitfalls).