Deleting customers

Delete customers by selecting rows in the list and choosing Delete. The system asks for confirmation and shows how many customers the operation covers.

Step by step

1. Go to Orders → Customers.
2. Select the customer rows to delete. A blue bar appears above the list with the number and word selected.
3. To include the entire filtered result, click Select all with the record count in this bar. The bar changes to all pages; undo this with the Clear all pages link. This option has the filter pitfall described in Customer export — scope, columns, and the filter trap; it can affect a wider set than you see.
4. Click Delete in the selection bar.
5. In the Delete customers? window, check the number in You are about to delete … customers. Below it, the window reminds you: Customers with active orders will be skipped.
6. Confirm with Delete. Choose Cancel to stop.
7. Read the message at the bottom of the screen: Deleted X customers, skipped Y with active orders. This is the only place that shows how many customers were actually removed. If no one was skipped, the message is shorter: Deleted X customers.

Bulk deletion requires two-factor authentication to be enabled, just like export (Customer export — scope, columns, and the filter trap). Without it, the operation cannot proceed.

If you select 50 customers and 12 are deleted, this is not an error; the other 38 have linked orders.

What to do with a customer who cannot be deleted

The customer record must remain because sales documents are linked to it. If you need to handle personal data, anonymize the contact details on the customer card instead of deleting the record.