Sales — section map
Orders, customers, and wholesale. This article shows where things live and how an order moves through the system.
| Area | About | Start |
|---|---|---|
| Orders | List, details, editing, statuses, bulk actions | Order list — what you see on screen |
| Customers | Customer records, addresses, purchase history | Customer list |
| Wholesale and B2B | Wholesale orders and consolidation | Wholesale orders list |
How an order moves through the system
- It arrives — from a marketplace (Importing orders from a marketplace), from a file (New order from a file — Excel, XML, CSV) or entered manually (New order — enter it manually).
- It receives a status — mapped from the channel or set to the default (Order statuses and how to change them).
- It is accepted for processing (Order approval).
- It enters the warehouse queue (How orders get into a queue).
- It passes through four warehouse phases (The four fulfillment phases).
- It is packed and shipped (Scanning the shipping label completes the order).
- It is with the carrier (Tracking — what it is and what it consists of).
It can stop at any stage. Usually a ticket is created, or the order remains in the queue.
Two things worth reading first
- Order statuses are different from warehouse statuses. The first describe sales; the second describe warehouse work progress (Order warehouse statuses).
- Filtering and sorting are always handled by the server. Applying a filter on page three recalculates the whole set, not just the visible rows (Search, filters, and saved views).
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