What syncs and in which direction

“Synchronization” is not one thing. It is five independent pipelines, each with its own queue, schedule, and place to monitor.

Before investigating a problem, work out which of the five you mean. The stock-send queue will not explain why an order did not arrive.

Step by step

Identify the pipeline

1. Name the direction. “I cannot see the order here” and “the channel shows the wrong stock” refer to different pipelines and screens.
2. Use the table above to check which way the data flows.
3. Only then open the relevant screen; the map is in “Where to look” at the end of this article.

Check the offer-download cadence for a channel

1. Go to Integrations → Integrations → Force synchronization. The screen is called Synchronization panel.
2. The table has one row per connection, with Integration, Status, Offers (MP/WMS), Last sync, Next sync, and Actions columns.
3. Next sync answers “when will it run again?”. Disabled means the automation for that channel is off and will not run by itself.
4. The interval between runs is set separately for each connection and defaults to one hour. Change it in the connection details, on the Offer download card: use the Automatically every toggle and interval list. When the toggle is off, the channel is read on demand only; automation skips it.
5. Last sync shows when a run actually happened. If the gap between the last and next sync is greater than an hour while automation is on, runs may be failing — see step 4 in Synchronization is not working — checklist.

Check the stock-send cadence

1. Stock sending is not scheduled per channel. A central queue is processed every five seconds; there is no setting to change.
2. Monitor it in Synchronization console — where to see what is happening, at the Stock and prices stage.
3. If the number in In queue does not decrease, processing is stalled — it does not mean you are sending too fast.

Cadence

• Stock sending has the shortest interval: its queue is processed every five seconds. A stock change on our side goes out almost immediately.
• Sync marketplace listings has an interval configured separately for each connection, one hour by default. Set it on the Offer download card. Automation checks every 10 minutes whether a channel is due and does not start it early.
• Prices use their own queue. Scheduled price changes are sent every five minutes.
• Orders and full synchronizations follow a schedule set by an administrator.

Other intervals visible to users: stock-send items stuck in processing are unlocked every 15 minutes, and suspended offer-download jobs are cleaned up every 10 minutes.

When imports do not start

Order import requires an active schedule. If orders do not arrive on a new deployment despite a correctly configured connection, ask NOXTI support to check that imports are being run periodically.

What does not happen

There are no marketplace notifications. We initiate all communication by polling according to a schedule. Nothing happens “immediately on the channel’s side”.

Where to look