The two goods flows

Goods can reach the packing station by two routes. The queue’s fulfilment profile determines which one.

Standard picking

rack → operator → sorting station → basket → packing station → courier

The operator carries picked goods on their own carrier, then sorts them by order: single-line orders into baskets, multi-line orders onto sorting shelves. The containers travel to the packing station.

Cart picking

rack → cart shelf (inline sorting) → packing station → courier

The operator puts items directly onto the shelf assigned to the order. Sorting and transport are unnecessary because the shelf travels to the station with the cart.

At the packing station, scan the shelf, not the cart. This is the most common mistake when switching from one route to the other.

There is also a single-compartment cart version: goods travel on the cart body and behave like a large basket at packing.

Step by step

What to scan at the packing station

1. Enter Packing mode. The banner says Scan basket.
2. A basket arrives (standard picking) — scan the basket code.
3. A shelf cart arrives (cart picking) — scan the code of the shelf containing the order. Do not scan the cart code.
4. A single-compartment cart arrives with goods on its body — scan the cart code. The kiosk treats it like a large basket.
5. A successful scan is confirmed by a brief high tone and the banner changing to Scan EAN.
6. Scanning a shelf cart produces a red Warning banner with A cart was scanned instead of a basket. It does not suggest what to scan instead — scan the shelf and continue. The banner disappears by itself after ten seconds.

When the kiosk will not let you enter a mode

1. You select a mode in the Change function dialog, but instead get a dialog with a yellow triangle and You are carrying items heading.
2. Below it is Put away the items before entering mode name. — the name is the mode you are trying to enter.
3. A list below shows the mode the goods belong to on the left, and the quantity and units on the right. If the system cannot identify the mode, it says another mode.
4. If the owning mode is available in this kiosk, you get a Go to: mode name button. Tap it to go straight to the mode where you must put away the goods.
5. If there is no such button, only Cancel remains. Tap it, open Change function again, and select the owning mode from the list.
6. Put the goods away (drop them at a location), then return to the mode you wanted to enter.
7. Tapping outside the dialog will not close it — you must choose one of its buttons.

The “one cart = one queue” rule

A cart route cannot merge with another. Two protections enforce this at once: reservation (two carts cannot take the same queue) and binding (one cart cannot take two queues).

Therefore, assigning an operator a second queue during picking does not add it to the cart they are holding — the assignment is allowed, and the binding ignores the extra queue.

Deliberate exceptions:

• A cart carrying goods but no longer reserved (because someone put it away and it was taken over again) is bound by its load — if that load spans two queues, both can be completed and dropped off.
• An empty, unreserved cart has nothing to bind it yet; the first order placed on it binds it.
• Changing a queue’s or cart’s subtype mid-route removes the queue from the route. An unfinished order left on the cart will block putting it away, with a message about incomplete orders.

You cannot enter a mode with someone else’s goods on your carrier

An operator has one shared carrier. Before entering a kiosk mode, the system checks whether it holds goods belonging to another mode. If so, it blocks entry and says which mode the goods belong to.

This prevents goods from an interrupted picking task from being pulled into another operation. The solution is simple: finish or abandon the previous operation instead of looking for a workaround.