Live monitor, login history, and activity statistics

The last three tabs on the team screen are read-only and require read permission for roles.

Step by step

See who is working now

1. Open Team & Access and select the Live Monitor tab.
2. Four counts appear above the table: Total users, Online, Idle, and Offline.
3. The Active users table has User, Status, Last activity, and Page columns. The last one shows which screen someone is viewing.
4. Under the table title, Last updated: {time} is shown. Data refreshes automatically every 30 seconds while Auto-refresh is enabled in the filter bar.
5. Refreshing works only while this tab is in front and the browser tab is visible. After returning from another tab, use the refresh icon above the table.

Last activity shows a relative time ({n} sec ago, {n} min ago) or No activity if the system has not recorded any yet.

Find out why someone could not sign in

1. Open the Login History tab.
2. Select a person under All users to narrow the list to their attempts.
3. Under All statuses, choose Failed.
4. Read the Status column. The reason for denial appears below the red Failed chip. Reasons are not translated — they appear in English exactly as written: Invalid Credentials, User Not Found, User Inactive, IP Address Not Allowed.
5. The IP address, Device, Browser, System, and Date columns show where the attempt came from.
6. If you know only the entered username, use Search by user, IP, browser.... If that login does not match an account, the exact text entered appears in small print below the name.

User Inactive means the account was disabled, not that the user forgot their password (Editing a user — details, activity, and IP restrictions). IP Address Not Allowed means the account has an allowed-address list and the attempt came from outside it.

Technical accounts are hidden by default. Use the Service accounts switch in the filter bar to show them; the adjacent chip gives their count.

Review the team’s workload

1. Open the Activity Statistics tab.
2. Under Period, select Last 7 days, Last 14 days, Last 30 days, or Custom. For Custom, the From and To fields appear.
3. Narrow the range using All departments and All users.
4. Click Refresh.
5. Four cards summarize the period: Total logins, Active users, Average active days, and Average hours per day.
6. Below them is the Login activity trend chart, captioned Unique users and number of logins per day. Under it, the User activity summary table has User, Total logins, Active days, First login, and Last activity columns.

An empty chart says No login data for the selected period. This means no one signed in during that range; it does not mean the statistics are broken.

Live monitor

See who is using the system now, along with the last page they visited. “Now” means within five minutes of the last activity — the same threshold as the green dot in the user list (User list — cards, columns, and filters).

This is useful before a deployment or restart: you can see whether anyone is in the middle of a warehouse operation.

Login history

The tab records successful and failed sign-in attempts, including the reason for denial. The reason is particularly useful for distinguishing:

• wrong password — a mistake or an attempt to guess,
• inactive account — the account was disabled (Editing a user — details, activity, and IP restrictions),
• missing 2FA code — sign-in stopped at the second factor.

Check here before resetting someone’s password. Quite often the account is disabled rather than the password forgotten (Forgotten password and blocked access — what an administrator can and cannot do).

You can also open history for one specific person.

Recording cannot be disabled

The database still contains a trace of an old setting that was meant to disable login recording for a user. That setting does not work — logins are always recorded, with no exceptions. The option to turn recording off was deliberately removed because it created an audit gap. Ignore it if you see it in older documentation.

Activity statistics

Statistics show user work over time, to help assess workload and how work is distributed across the team.

What you will not find here

This is not a data-change log. To see who changed a product’s price, look in the Change Log, not here. These tabs cover access, not the content of changes.